At Salto Shop, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a fair return and refund policy to ensure your experience remains positive.

1. Eligibility for Returns

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase, such as an order confirmation or receipt, is required.

2. Return Window

You may request a return within 30 days from the date of delivery. After this period, we may not be able to process your request.

3. Non-Returnable Items

Certain products may not be eligible for return, such as items that have been installed, customized products, or items marked as final sale.

4. Return Process

To initiate a return, please contact our support team with your order number and reason for return. Once approved, you will receive instructions on how and where to send your item.

5. Shipping Costs for Returns

Unless the return is due to a defective or incorrect item, customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

6. Inspection and Approval

Once we receive your return, our team will inspect the item. If it meets the eligibility criteria, we will process your refund or replacement. If the item does not qualify, we will notify you accordingly.

7. Refunds

Approved refunds will be issued to your original payment method within 7 to 10 business days. Please note that your bank or credit card company may take additional time to post the refund.

8. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund at no additional cost to you.

9. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

10. Contact Us

For any questions or assistance with your return or refund, please contact us at:

Address: 5101 W Dartmouth Ave, Visalia, CA 93277, USA
Email: support@saltoshop.site
Phone: +1 818 749 6342