Frequently Asked Questions

We specialize in high-quality bathtub faucets, including freestanding, floor-mounted, and wall-mounted designs from trusted brands like Casainc, Grandjoy, AKDY, and Woodbridge.

 

Yes. All items we sell are authentic and carefully sourced through authorized distributors, overstock, and verified resellers.

 

Some items may include warranty coverage, but not all. Warranty availability will always be noted on the individual product page.

 

Yes, we accept returns on eligible products within the return period. Items must be unused, undamaged, and in their original packaging. Please see our Return & Refund Policy for full details.

 

Orders are processed quickly, and delivery times depend on your location and the carrier. Most orders arrive within 5–10 business days.

 

Currently, we only ship within the United States.

 

Yes. All transactions are processed using SSL encryption and PCI-compliant payment gateways to ensure your data is protected.

 

You will receive an email confirmation with tracking details once your order has been dispatched.

 

Yes, orders may be canceled if they have not yet been processed or shipped. Contact our support team as soon as possible.

 

You can reach us by email at support@saltoshop.site or by phone at +1 818 749 6342 for assistance.